Migration of monitored fire alarms and lift phones

21st Mar 17

As the nbn™ network rolls out across Australia, Telstra’s existing fixed line networks are being progressively disconnected.

The security industry has taken a leadership position in assisting clients migrate alarms off existing analogue phone services onto alternative networks.

However, many clients also have monitored fire alarms and lift emergency phones, which will also cease to operate unless they are migrated to an alternate telecommunications network before the disconnection date for their rollout region.

Monitored fire alarms and lift phones are safety-critical services and there are serious public safety, personal injury and property damage risks if they fail to operate in an emergency situation.

It is therefore important that your clients register their services with nbn ( and make early arrangements for their migration by talking to their fire alarm monitoring and/or lift service provider.

Migration does not happen automatically. Importantly, even if your clients’ regular phone and internet services have already migrated to the NBN, this does not mean that their lift or monitored fire alarm service has also been migrated.

If your clients are responsible for a monitored fire alarm or lift phone, they should contact their fire alarm monitoring and/or lift service provider as soon as possible. The provider will be able to give advice on the most appropriate migration solution.

The fire monitoring and lift industries have also jointly developed the Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide. This is available for download at

Your clients will also need to register their services on nbn’s Fire and Lift Register ( The Register helps support the safe migration of monitored fire alarm and lift phone services, and identifies services which may be eligible for deferred disconnection up until 30 June 2017. 

To register your clients will need to provide the monitored fire alarm or lift phone telephone number, details of the building location, and contact details of the person registering.

Of course, all of the above applies to security industry providers with their own monitored fire alarms and lift emergency phones too.

For more information visit, or to register a service visit or call 1800 687 626.

Tags: MarketingIndustry UpdatesElectronics

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