Complaints and dispute resolution

ASIAL’s Dispute Resolution Policy and Procedure applies to all Members including Associate and Individual members and takes into account all legislative requirements including State & Territory Security Legislation, Equal Opportunity legislation, obligations under Work Health and Safety Regulations and the Fair Work Act.

Dispute resolution

Please note: It is ASIAL's policy that before dispute resolution can begin you must put your complaint in writing to the ASIAL member describing your grievance and the result you want to achieve. View policy

Checklist:

  • Have you put your dispute/complaint in writing to the ASIAL member? Letter template
  • If you have put your dispute/complaint in writing and have not received a response within 21 days or you are not satisfied with the members response you may complete the complaints/dispute form below.

Dispute resolution request form

Your contact details




Yes
No







Details of the subject of the complaint





Yes
No




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