Complaints and dispute resolution

ASIAL’s Dispute Resolution Policy and Procedure applies to all Members including Associate and Individual members and takes into account all legislative requirements including State & Territory Security Legislation, Equal Opportunity legislation, obligations under Work Health and Safety Regulations and the Fair Work Act.

Dispute resolution

Please note: It is ASIAL's policy that before dispute resolution can begin you must put your complaint in writing to the ASIAL member describing your grievance and the result you want to achieve. View policy


  • Have you put your dispute/complaint in writing to the ASIAL member? Letter template
  • If you have put your dispute/complaint in writing and have not received a response within 21 days or you are not satisfied with the members response you may complete the complaints/dispute form below.

Dispute resolution request form

Your contact details


Details of the subject of the complaint


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