Complaints and dispute resolution
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 ASIAL's Dispute Resolution Policy and Procedure applies to all Members including Associate and Individual members and takes into account all legislative requirements including State Security Legislation, Equal Opportunity legislation and obligations under Occupational Health and Safety Regulation.
ASIAL handles complaints relating to customer dissatisfaction, public concern, and members’ complaints against each other.
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View policy
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Checklist:
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- Have you put your dispute/complaint in writing to the ASIAL member? Letter template is provided
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- If you have put your dispute/complaint in writing and have not received a response within 21 days or you are not satisfied with the members response you may complete the complaints/dispute form.
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